Privacy Policy

1. Introduction

At ReserveRoomz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel booking platform.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

2. Information We Collect

3. How We Use Your Information

We use your personal information for the following purposes:

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Hotel Partners

We share necessary booking information with hotels to complete your reservations, including your name, contact details, and stay preferences.

With Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Account information is retained while your account is active
• Booking information is retained for 7 years for legal and business purposes
• Marketing data is retained until you opt out or for 3 years of inactivity
• Analytics data is typically retained for 2 years

7. Your Rights and Choices

You have the following rights regarding your personal information:

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.