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Guest Policies

Guest Policies

General Terms and Conditions

  • The primary guest must be at least 21 years of age to be able to check into the hotel.
  • It is mandatory for guests to present valid government issued photo identification at the time of check-in. According to government regulations, a valid Photo ID must be carried by every person above the age of 18 staying at the hotel. Accepted identifications are: drivers license or passport. Without original copy of valid ID, the guest will not be allowed to check-in.
  • Pet Policy varies by property. Registered service animals are allowed at the property with proper documentations.
  • A refundable security deposit ($50 to $200 depending upon the hotel) will be required at the time of check-in made in the form of a debit or credit card payment or cash. Guests shall be liable for any damage caused to the room/property/apartment during their stay. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness. Damage deposits and authorizations will be released back to debit or credit card companies, or cash to the individual. For Hotels, this amount will be released at the time of checkout upon validation of room condition.
  • Smoking is only permitted in designated smoking rooms and/or smoking areas within property premises. A damage fee of $50 to $250 will be automatically charged for failure to adhere to this policy.
  • You agree that we may contact you in any way, including SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system.
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, Hotel may try to reinstate your booking when you contact us back or make a payment through our multitude of payment options.

Booking Extension Policy

  • Hotels: Extensions of stay may be provided on currently published room rates, subject to availability.
  • To prolong your stay, please make a new reservations at the same property before 10:30 am on the day of actual departure, rooms will be available on the subject to availability.

Cancellation Policy

The following cancellation policy shall apply:

1. Cancel after 6 PM on the date of check-in: the total cost of the booking will be charged.

2. If you do not check-in on your scheduled day of arrival ("No Show") you will be subject to entire room charges, taxes, and fees for the stay.

3. Reductions in the length of stay should be made before Check In. If a request to reduce the length of stay is made after Check In, the guest will be charged for the next 24 hours after the official cancellation request is made. The amount for the remaining nights will be refunded.

The applicable refund amount will be credited to you within 7-14 business days. HOTEL reserves the right to debit from reservation payment provided method, in case of cancellation amount being higher than money already paid by customer.

Payment Policy

Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

Check-in and Check-out Policy

Early Check-in​ (subject to availability):

Early check-ins will be subject to availability. Our standard check-in time is 3 PM for Hotels. A check-in between 6 AM and 2 PM will be considered as early check-in. Extra charges will apply as per hotel policy, which vary from hotel to hotel.

Late Check-out ​(subject to availability):

Our standard check-out time is 11 AM. A checkout after 11 am will be considered as late checkout. Late check-out is subject to availability and additional night charge. Extra charges will apply as per hotel policy, which vary from hotel to hotel.

Hotel Specific Policies

  • Hotel specific amenities are captured on the website. Guests are advised to refer the same while booking.
  • Hotels in cooler areas may not have air conditioning due to weather conditions of the location.
  • Hotels in remote locations may not have Wi-Fi connectivity due to unavailability of network in those regions.
  • Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.
  • Hotels reserve the right to admission and may deny admission to guests who are intoxicated, misbehave with staff, etc.